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Tailoring the Recruitment Process to Your Unique Needs.

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JOB DESCRIPTION

JOB
DESCRIPTION

Generating a job description that includes a prioritized list of job requirements, special qualifications, desired characteristics, and requisite experience. The job description should also include information regarding salary and benefits.

RECRUITMENT

RECRUITING
CANDIDATES

Beyond simple job posts, the hiring staff should reach out directly to desirable candidates or create a pool of applicants from which you can draw great candidates by putting the word out via:

  • Careers page
  • Job boards
  • Employee referral program
INTERVIEW PIPELINE

Recruiter Screen

Review the applications and eliminate any candidate who does not meet the minimum requirements for the position or the company more generally.

Skills Fit

The skills fit interview comes in various shapes and sizes. Whether it’s a technical screening, mock call or even specific questions about your candidate’s past performance, the skills fit is your chance to see whether or not your candidate has the basic, essential skills to succeed in your open role.

INTERVIEW
PIPELINE

Initial Interview

Determine if applicants possess the requisite qualifications to fill the position and align with an organization’s culture and values.

  • Experience
  • Communication skills
  • Personal information for background check

Final Interview

The most make-or-break moment of the entire recruitment process. Get the information you need to say goodbye to a candidate or extend them an offer to become part of your team.

  • Establish what you are looking for in a candidate before they come in.
  • Evaluate for different areas
  • Standardized questions.
DECISION

DECISION

After assessment, once the candidate accepts the job offer they are hired. An accepted offer letter begins a process of filling out and filing paperwork related to employment.

  • Contract
  • A checklist with all required paperwork to be completed by new employees
ORIENTATION

ONBOARDING
AND NEW EMPLOYEE
ORIENTATION

Welcoming in a professional way will help integrate them in a manner that lays the groundwork for a long-term productive relationship between them and your company.

  • Reach out to the employee before their start date to welcome them
  • Give an overview about the campaign (Shadow call/ Watching tenured agents while on live calls)
  • Introduce the tools that they'll be using
  • Explain KPIs or Goals
Reach out to
the employee before their
start date to welcome them
Give an overview about the campaign (Shadow call/ Watching tenured agents while on live calls)
Introduce the tools that they'll be using
Explain KPIs or Goals
ENDORSEMENT

ENDORSEMENT

TRAINING NEW HIRE

1. Establish your new employee procedures, beforehand

2. Start onboarding
before day one

3. Include in onboarding best practices
into your procedures

4. Provide materials
for the training